The Case for e-government: Excerpts from the OECD Report “the e-government Imperative”

The OECD E-Government Project takes as its basic premise that egovernment provides the capacity to reform the way public administrations operate and can result in more customer-focused, responsive government. This requires overcoming major challenges. The forthcoming OECD report “The E-Government Imperative” examines the potential and impact of egovernment and the changes required to maximise its benefits. This article is based on the forthcoming publication, and examines the case for egovernment as well as the budgetary barriers that must be overcome in order to successfully implement e-government...